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The City of Ashford has partnered with ImsBizTools.com to extend an additional payment option for customers interested in using their debit card or credit card to pay their bill. Your payment and personal information are always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet. No payment information will be collected over an unsecure connection.

Privacy Policy
We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

  1. • Bill payments can be made at any time, 24/7/365
  2. • You will need your account number from your printed billing statement to complete your bill payment. You may request your account number by calling City of Ashford.
  3. • The City of Ashford charges a small service fee for each transaction.

How do I use this Service?
Customers will need the following information to pay their bill:

  1. 1. City of Ashford account number (located on your billing statement).
  2. 2. The balance owed on your bill (also located on your billing statement).
  3. 3. Your payment method: debit card or credit card.

FAQ's

What is the Service Fee?
The service fee covers payment handling and all processing charges. The service fee will be calculated and disclosed prior to completing your payment.

How do I get a payment receipt?
After your payment is approved, you will receive a confirmation code that you should keep to document the processing of your payment. This is not a confirmation that the payment has been accepted, only that it has been processed.

If your account is delinquent, disconnected, or in the disconnect process, you MUST contact our office BEFORE you make a payment.
Services will not automatically be restored, or disconnection prevented if payment is made without contacting our office FIRST! City of Ashford: (334)-899-3366.

IMPORTANT: City of Ashford is not liable if you receive a disconnect notice and do not call our office before making payment. Your services may be disconnected and will be subject to a reconnection fee. If you are disconnected, your account balance plus a reconnection fee will need to be paid in FULL before services are reconnected. If you are currently disconnected and make an online payment, your utilities WILL NOT be reconnected unless you contact our office to inform us of the payment. City of Ashford allows up to 48 hours after we receive payment to reconnect any services.

TERMS AND CONDITIONS .

Before using our Online Bill Pay Service, Click here to login first